Text messages from Nash Painting

Nash Painting texts customers about their own estimate and project: appointment confirmations and reminders, crew arrival times, project updates, and replies to the customer's own questions. These are the only texts we send. Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Agreeing to texts is never required to get an estimate or to hire us.

How customers sign up for texts

1. On our website. Our contact and estimate forms have an optional box that is unchecked until you check it:

"I agree to receive texts from Nash Painting about my estimate, appointments and project updates. Msg frequency varies; msg & data rates may apply. Reply STOP to opt out, HELP for help. Not required to submit."

2. On the phone. Before we send any text, our staff read this script from the screen, word for word:

"Can Nash Painting text you at this number about your estimate and your project? That's appointment confirmations and reminders, crew arrival times and project updates. Message frequency varies, and message and data rates may apply. You can reply STOP at any time to opt out, or HELP for help. Our privacy policy and terms are on nashpainting.com. Is that OK?"

We text you only if you say yes. Staff record your yes in our customer system, which saves the date and time, the name of the staff member who recorded it, the phone number, and the exact script that was read.

3. When you accept your proposal by phone or in person. Staff read the same script and record your yes the same way.

4. On your project page. After you book, your project page has an optional box that is unchecked until you check it:

"Text me about my project: appointment confirmations and reminders, crew arrival times and project updates. Msg frequency varies; msg & data rates may apply. Reply STOP to opt out, HELP for help."

Texting us first does not sign you up. We reply to that conversation only.

The confirmation text

Every new sign-up receives this text:

"Nash Painting: You're subscribed to texts about your project. Msg frequency varies; msg & data rates may apply. Reply HELP for help, STOP to opt out."

Stopping texts and getting help

Reply STOP to any text and we stop texting you. Already signed up and replied STOP? Reply START to get texts again. Reply HELP for help, or email service@nashpainting.com.

We do not share your phone number or your agreement to receive texts with anyone else.