Our warranty, by package and service
How long you're covered
| Service | Value | Premium | Premium Plus |
|---|---|---|---|
| Painting | 2 years | 10 years | 10 years |
| Decks | 1 year, any package | ||
| Wood doors | 1 year, any package | ||
| Carpentry | 10 years, any package | ||
| Lifetime touch-ups | No | No | Included |
What's covered
- The work we did, on the surfaces listed in your written bid.
- For the term your package and service carry (see the table above).
What isn't
- Surfaces or rooms that weren't in your written bid.
- Hidden damage that wasn't documented in the estimate photos, unless you approved the repair.
- Wood-rot repair under an exterior painting job. Rot is separate carpentry, quoted with photos, and carpentry carries its own warranty.
Pay when it's done right.
You may withhold up to 20% for unresolved quality issues until fixed.
How to make a claim
- 1.Call or email us with your name, the property address and roughly when the work was done.
- 2.Tell us what you're seeing, and send a photo if you can.
- 3.We look at it with you, in person if needed, and schedule the fix.
Ready to talk about your home?
Pick the job and answer a few quick questions. We'll tell you whether your job can get an online estimate or needs a walkthrough. No deposit.
